Natural Cookery School is committed to making your class or event a success and the best way to do this is to form an open relationship with clear communication from both parties.

Cookery Classes

Health and Safety

Sensible clothing and footwear are essential at our cookery classes/parties. The classes and parties are hands-on and involve hot and sharp items. All participants are expected to be aware and act appropriately given the risks. Personal loss, injury, damage, neglect or involvement to or by you and any other class/party attendee will not be the liability of the Natural Cookery School.

For anyone under the age of 18 carrying an ‘Adrenaline Pen’ for allergies, the parent/guardian or person authorised to administer the medicine, will need to remain at the party/class throughout. We are not permitted to give the medication if needed.

Payment

The dates & prices for the classes are correct at the time of going to press, however, Natural Cookery School reserves the right to make alterations to dates, times, class content & prices, including sales which are not valid for prior bookings.

All payments, for a class, should be made in full at the time of booking any Class unless otherwise agreed.
 We do not take provisional bookings and cannot confirm your place on a class until we receive full payment.
 To book a class by Credit or Debit card please go our website at www.naturalcookeryschool.com and follow the online booking instructions.
Alternatively, payment can be made by BACS: account name Natural Cookery School sort code 40-42-21 Account no 01571419.  Please follow up with an email to erin@naturalcookeryschool.com with class date and any dietary requirements.
CHEQUES: should be made payable to Natural Cookery School
.  If you have been given a Gift Voucher please book online using the gift voucher code in the correct place, email us or call us to make your booking.

Cancellations and Refunds

Cancellation by Natural Cookery School

We reserve the right to cancel or reschedule any class dates and in the rare event that we do, we will do our best to notify you as soon as possible.

If for any reason we cancel or postpone the class we will endeavour to rearrange the class on an alternative date within a reasonable period of time. If this is not possible, or you are unable to attend the class on a revised date, the full purchase price of the class will be refunded to you.

Unfortunately, in these circumstances, we are not liable for and are unable to reimburse any additional expenses you may have incurred in relation to the cancelled class.

Cancellation by You

We operate on a strict 21 day cancellation policy.  If you find yourself unable to attend a class less than 21 days before the date of the class then you are welcome to send someone else in your place.

If you request a transfer to another NCS class of equal value of your choice (subject to availability), within 21 days of the class, NCS will endeavour to accommodate this request only if we are able to fill your previous class booking. No refund will be given.

If you cancel the class by giving prior notice of more than 21 working days from the class date, you will be fully refunded the fee paid minus a £15 administration fee.

Last minute cancellations: If you are unable to attend a class due to adverse weather conditions, illness or other personal circumstances our booking and cancellation policy will still apply. However, at our sole discretion, we will endeavour to offer alternative dates for a replacement class at short notice. We cannot guarantee that the alternative dates offered will be for the same class or even for the same day of the week. This applies equally to situations where you are unable to attend due to Covid.

Alternatively, if you would like to postpone to another available date of your choice, you will be charged £25 for an evening class and £45 for a day class. Otherwise, you are more than welcome to send someone in your place.

For 3 & 5 day courses: Amendments to bookings 21 days prior to the start of the course. If you find you are unable to attend a class less than 21 days before the date of the class you are welcome to send someone else in your place. We regret that the course fees will only be refunded if we are able to fill your place. These rules apply equally to gift voucher bookings. For residential course bookings we suggest taking out travel insurance in case you have to cancel at short notice.

Cookery Parties

What’s included

What we include in your cookery party:
All utensils, knives, equipment and aprons that are needed are provided. If the party/class is taking place in your own home an agreement will be made as to what we will bring and what equipment of yours we will use.

An agreed upon deposit/payment will be settled prior to the party /class commencing. The balance is due by the day of the party/class. Booking confirmation will be provided on receipt of the deposit.
Payment to be by BACS: account name Natural Cookery School sort code 40-42-21 Account no 01571419
CHEQUES: should be made payable to Natural Cookery School. We reserve the right to alter the price of our parties/classes at any time or run special offers. Once your booking is confirmed the price will not change.

Cancellation of Parties

The price of the party is based on the number of people participating. If you have fewer people attending the price per person may increase and the full minimum price is still due. Final numbers, menu and details will be confirmed two weeks prior to the party. If you need to re-arrange the booking we will gladly accommodate you if we can. If a new date cannot be agreed upon and the party is cancelled by you, the deposit will not be refunded. In the unlikely event that we have to cancel a party, we will do our best to provide an alternative date within a reasonable period of time or a full refund will be given. Up to 45 days of the start of your party date you may request a change of date and we will happily transfer you to another date, if that date is available.

Catering

Quote

Following a discussion about your event, a specific quote will be written and remain valid until the date of your event. In the instance that the event changes, the quote may be altered.

Payment

A non-refundable deposit will be required of 35% of the original estimate to secure the service of Natural Cookery School. Full payment is required no later than 7 days prior to the day of the event. Full payment is required, less deposit. Payment shall be made by BACS transfer or by credit / debit card (subject to a 3% handling charge for credit card transactions). Cash can also be paid in  person to Natural Cookery School. 

The charges do not include the cost of breakage or loss of or damage to the Supplier’s equipment, tableware, cutlery or linen etc. for which we reserve the right to charge the Customer after the Event provided that notification of such breakage or damage is provided to the Customer within 14 days after the Event.

The customer shall only be liable for the cost of breakage or loss of or damage to the Supplier’s equipment, tableware, cutlery or linen etc. if caused by the Customer or one of their attendees.

Payment Terms

As many costs are incurred on your behalf prior to the event date, Natural Cookery School have the following payment terms:
A deposit, based on a minimum of 35% of total quotation costs, is required immediately to confirm your event.
Full prepayment of all known costs is payable on the week of your event or before.
Any outstanding accounts of 30 days will incur interest at 2% above the Starling Base Rate, of the total invoice.
Corporate accounts are required to be settled in full within 14 days of the Invoice Date.

Cancellation

The 35% deposit is nonrefundable if you need to cancel your event. 

Where circumstances beyond Natural Cookery School’s control prevent us from fulfilling any obligations, Natural Cookery School will, by notice in writing to the Client, terminate the Contract and return to the Client any balance of the Payment on Account remaining after settlement of all or any costs, expenses or liabilities howsoever incurred in respect of the proposed provision of the Services.

Liability

Natural Cookery School confirms that they have and will maintain sufficient Public Liability Insurance for events of the nature of the booking. A copy of the certificate (or scanned PDF image) is available upon request.
Natural Cookery School follows strict HACCP guidelines for all food production, handling, storage and distribution and dealings with our clients and their guests. Our policy, based on these guidelines, restricts the service of foodstuffs to a maximum of four hours after being removed from refrigeration. Natural Cookery School advises that all food must be consumed after two hours of initial serving, therefore any food consumed after two or more hours of it first being served is at the Client’s discretion and therefore becomes their responsibility.
Where Natural Cookery School use the Client’s kitchen facilities, they will be thoroughly reviewed prior to the Event but if they are deemed to be unusable on the Event Date then Natural Cookery School will accept no liability for cancellation of the Event.

Delivery

Natural Cookery School operates a free local delivery policy up to a limit of 2 miles. Delivery charges will apply thereafter, dependent upon distance, unless otherwise agreed. Congestion and parking charges will be applied.

Special Dietary Requirements, Food Allergies and Illness

We can not guarantee any protection from allergies. Parties can be tailored to specific dietary requirements, with notice upon booking. We will be happy to discuss any concerns you have before you book a party so you can make an informed decision whether or not it will be suitable for you.
It is your responsibility to inform us of any allergies, disabilities, diabetes, pregnancy, epilepsy, learning difficulties etc. There may be traces of nuts or other ingredients in our recipes and if you have food allergies you attend at your own risk.
If you have an allergy or food intolerance, it is your responsibility to tell us in advance. Our kitchens are 100% vegetarian and vegan, but are not gluten free or nut free.

Gift Vouchers

NCS gift vouchers may be redeemed against either a full day or a half day class at the NCS booked by phone or online at the NCS before the expiry date quoted on the voucher.

Gift vouchers may only be used once. If the price of the cookery class(es) booked amount to less than the value of the gift voucher, any outstanding balance may be redeemed against other NCS classes or other items such as a cookbook or meal. These gift vouchers will be subject to these terms and conditions.

Gift vouchers expire 12 months after purchase and, therefore, classes must be booked within this time frame. After the date set out on the gift voucher, it will automatically expire. The NCS is not responsible for reminding or informing customers when a gift voucher is due to expire.

NCS classes booked using gift vouchers are subject to the terms and conditions applicable to the standard NCS bookings, included the minimum age requirement.

NCS gift vouchers can be redeemed buy booking online and using the voucher code that is supplied.

Gift vouchers may not be exchanged for cash and are not refundable.

Other Information

Students must be at least 16 to attend a class unaccompanied. Students must be over the age of 13 (and under the age of 16) must be accompanied by a paying adult.

Natural Cookery School shall be under no liability whatsoever, for any loss, injury or damage to course participants or their property, whether in respect of any neglect, act or omission by the school, its agents or employees.

Photographs may be taken throughout the course that we may share on social media, use on our website and in advertising. No personal details will ever be published with the photographs. Those who do not wish to be photographed need to let us know in advance and are responsible for removing themselves from any group photos.