Terms & Conditions
Following a discussion about your event, a specific quote will be written and remain valid until the date of your event. In the instance that the event changes, the quote may be altered.
Natural Cookery School services are hired under the terms and conditions set out below. The payment by any person of any fees and charges for such services shall be deemed to be an acknowledgement and acceptance by such person of these conditions. When the deposit (or full payment) is submitted, a signed copy of the Terms and Conditions should be supplied to confirm this.
Confirmation of your event will be upon receipt of the requested deposit. Failure to provide one may result in Natural Cookery School cancelling the event.
As many costs are incurred on your behalf prior to the event date, Natural Cookery School have the following payment terms:
A deposit, based on a minimum of 50% of total quotation costs, is required immediately to confirm your event.
Full prepayment of all known costs is payable on the day of your event or before.
Any outstanding accounts of 30 days will incur interest at 2% above the HSBC Base Rate, of the total invoice.
Corporate accounts are required to be settled in full within 14 days of the Invoice Date.
In the instance that you need to cancel your event, the following conditions will apply:
All cancellations must be made by telephone, in the first instance and then confirmed in writing or by email. The Event will only be cancelled when the Client is in receipt of a Cancellation Acceptance from Natural Cookery School, which will either be a written letter or an email from Natural Cookery School.
If the Client shall cancel or be deemed to cancel the Event one calendar month or more than one calendar month prior to the Event Date specified in the quotation, then the Client shall be liable to pay 20% of the Total Costs in addition to all out of pocket disbursements or costs of Natural Cookery School in relation to the proposed provision of the Services, credit being given for any Payment on Account already paid.
If the Client shall cancel or be deemed to cancel the Event less than one calendar month but more than one week prior to the Event Date specified in the quotation, then the Client shall be liable to pay 50% of the Total Costs in addition to all out of pocket disbursements or costs of Natural Cookery School in relation to the proposed provision of the Services, credit being given for any Payment on Account already paid.
If the Client shall cancel or be deemed to cancel the Event less than one week prior to the Event Date specified in the quotation, then the Client shall remain liable to pay 100% of the Total Costs.
Where circumstances beyond Natural Cookery Schools control prevent us from fulfilling any obligations, Natural Cookery School will, by notice in writing to the Client, terminate the Contract and return to the Client any balance of the Payment on Account remaining after settlement of all or any costs, expenses or liabilities howsoever incurred in respect of the proposed provision of the Services.
Natural Cookery School confirms that they have and will maintain sufficient Public Liability Insurance for events of the nature of the booking. A copy of the certificate (or scanned PDF image) is available upon request.
Natural Cookery School follows strict HACCP guidelines for all food production, handling, storage and distribution and dealings with our clients and their guests. Our policy, based on these guidelines, restricts the service of foodstuffs to a maximum of four hours after being removed from refrigeration. Natural Cookery School advises that all food must be consumed after two hours of initial serving, therefore any food consumed after two or more hours of it first being served is at the Client’s discretion and therefore becomes their responsibility.
Where Natural Cookery School use the Client’s kitchen facilities, they will be thoroughly reviewed prior to the Event but if they are deemed to be unusable on the Event Date then Natural Cookery School will accept no liability for cancellation of the Event.
Natural Cookery School operates a free delivery policy up to a limit of 20 miles. Delivery charges will apply thereafter, dependent upon distance, unless otherwise agreed. Congestion and parking charges will be applied.
What we include in your cookery party:
All utensils, knives, equipment and aprons that are needed are provided. If the party/class is taking place in your own home an agreement will be made as to what we will bring and what equipment of yours we will use.
An agreed upon deposit/payment will be settled prior to the party /class commencing. The balance is due by the day of the party/class. Booking confirmation will be provided on receipt of the deposit.
Payment to be by BACS: account name Natural Cookery School sort code 40-42-21 Account no 01571419
CHEQUES: should be made payable to Natural Cookery School. We reserve the right to alter the price of our parties/classes at any time or run special offers. Once your booking is confirmed the price will not change.
Cancellation of Parties
The price of the party is based on the number of people participating. If you have fewer people attending the price per person may increase and the full minimum price is still due. Final numbers, menu and details will be confirmed two weeks prior to the party. If you need to re-arrange the booking we will gladly accommodate you if we can. If a new date cannot be agreed upon and the party is cancelled by you, the deposit will not be refunded. In the unlikely event that we have to cancel a party, we will do our best to provide an alternative date within a reasonable period of time or a full refund will be given. Up to 21 days of the start of your party date you may request a change of date and we will happily transfer you to another date, if that date is available.
Health and Safety
Sensible clothing and footwear are essential at our cookery classes/parties. The classes and parties are hands-on and involve hot and sharp items. All participants are expected to be aware and act appropriately given the risks. Personal loss, injury, damage, neglect or involvement to or by you and any other class/party attendee will not be the liability of the Natural Cookery School.
For anyone under the age of 18 carrying an ‘Adrenaline Pen’ for allergies, the parent/guardian or person authorised to administer the medicine, will need to remain at the party/class throughout. We are not permitted to give the medication if needed.
All payments, for a class, should be made in full at the time of booking any Class unless otherwise agreed.
We do not take provisional bookings and cannot confirm your place on a class until we receive full payment.
To book a class by Credit or Debit card please go our website at www.naturalcookeryschool.com and follow the online booking instructions.
Alternatively, payment can be made by BACS: account name Natural Cookery School sort code 40-42-21 Account no 01571419. Please follow up with an email to firstname.lastname@example.org with class date and any dietary requirements.
CHEQUES: should be made payable to Natural Cookery School . If you have been given a Gift Voucher please book online using the gift voucher code in the correct place, email us or call us to make your booking.
Cancellations and Refunds
Cancellation by Natural Cookery School
We reserve the right to make alterations to class fees and dates at any time after going to print. You will be advised by email 48hrs before the class is due to commence of any cancellation/postponement. If you require additional confirmation we advise you to ring or email 48hrs before the class due date. In the unlikely event of cancellation or postponement by our Cookery school, we will undertake to provide a suitable alternative to your booked class within a reasonable period of time. If this is not possible, and it is not possible for a claim to be made for insurance, we will undertake to make an immediate full refund for class fees. We will not refund any other costs you may have incurred in advance, such as travel and accommodation.
Cancellation by You
Up to 15 days of the start of your class you may request a change of class dates and we will happily transfer you to another date, or class subject to availability with no charge. You may also request a refund up to 5 days of the start of the class you have booked. Please note there is an administration and handling charge of £15 for processing customer refunds. Cancellations made within the 15 day period are not eligible for a refund. If you are unable to attend the class then we are happy for you to send someone in your place. We regret that the class fees will only be refunded if we are able to fill your place. These rules apply equally to gift voucher bookings. We recommend that you take out an insurance policy to cover you for your loss.
For residential courses: Amendments to bookings 28 days prior to the start of the course. If you find you are unable to attend a class less than 28 days before the date of the class you are welcome to send someone else in your place. We regret that the course fees will only be refunded if we are able to fill your place. These rules apply equally to gift voucher bookings. For residential course bookings we suggest taking out travel insurance in case you have to cancel at short notice.
Special Dietary Requirements, Food Allergies and Illness
We can not guarantee any protection from allergies. Parties can be tailored to specific dietary requirements, with notice upon booking. We will be happy to discuss any concerns you have before you book a party so you can make an informed decision whether or not it will be suitable for you.
It is your responsibility to inform us of any allergies, disabilities, diabetes, pregnancy, epilepsy, learning difficulties etc. There may be traces of nuts or other ingredients in our recipes and if you have food allergies you attend at your own risk.
If you have an allergy or food intolerance, it is your responsibility to tell us in advance. Our kitchens are 100% vegetarian and vegan, but are not gluten free or nut free.
All gift vouchers will be supplied with an expiry date. A booking must be made for one of our services before the end of the expiry, otherwise the gift voucher will be deemed invalid.
Gift vouchers are non-refundable. We reserve the right to alter the price of our parties/classes at any time or run special offers. Once your booking is confirmed the price will not change.
Students must be at least 16 to attend a class unaccompanied. Students must be over the age of 13 (and under the age of 16) must be accompanied by a paying adult.
Natural Cookery School shall be under no liability whatsoever, for any loss, injury or damage to course participants or their property, whether in respect of any neglect, act or omission by the school, its agents or employees.
Photographs may be taken throughout the course that we may share on social media, use on our website and in advertising. No personal details will ever be published with the photographs. Those who do not wish to be photographed need to let us know in advance and are responsible for removing themselves from any group photos.